Pasig QR Code Registration: How to Register using Pasig Pass

Pasig QR Code is a component of Pasig City's contact tracing solution, the Pasig Pass (PasigPass). Find out how to register here.

(UPDATED) Since November 17, 2020, the City Government of Pasig has mandated the use of the Pasig Pass in all city establishments via Ordinance No. 49, Series of 2020, also known as the Pasig Pass Ordinance.

People will no longer have to fill out health declaration forms or logbooks if they utilize the Pasig Pass. They will merely need to present their Pasig Pass QR codes and have them scanned while accessing businesses and establishments within the City.

According to the Pasig LGU, the QR code generated by the Pasig Pass is not only limited to people with mobile phones but can also be printed. Some barangays have taken the initiative to help their constituents register for Pasig Pass. Therefore individuals without internet access or mobile phones can ask for their assistance to obtain a QR Code.

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What is the purpose of Pasig Pass?

Pasig Pass (or PasigPass) is Pasig City's QR Code-based COVID-19 contact tracking system, which is an integral element of the Pasig Health Monitor. It is a web­based solution that allows individuals to log their basic personal information upon registration.

Once the registration is complete, the individuals will be given a unique Pasig Pass generated QR Code, which they can save on their smartphone or print for a physical copy. 

When a registered establishment scans a unique Pasig Pass QR code, their personal information is transmitted immediately to Pasig City Health Monitor for more effective contact tracing of persons who may have been in contact with a COVID-19 positive individual.

Individuals and businesses in Pasig can register for the Pasig Pass web portal at https://pasigpass.pasigcity.gov.ph/ to support the city's contact tracing efforts.

What is Pasig QR Code?

The Pasig Pass QR Code is a machine-readable matrix barcode generated via the Pasig Pass web portal. It retains the registered individual's information and can be scanned with a QR scanner or a smartphone with a built-in camera.

Since the LGU enacted a "NO PASIG PASS QR Code, NO ENTRY" policy, it is needed upon admission to business establishments in Pasig City under the Pasig Pass Ordinance.

Aside from Pasig City, the QR Code generated by the Pasig Pass can be utilized in Mandaluyong, Valenzuela, Antipolo, and Taytay.  These local governments have banded together to form a unified contact tracing network to aid in the fight against the COVID-19 disease.

Related: How to register Antipolo QR Code through the Bantay COVID web app?

What information is required to obtain a Pasig QR Code?

The following covered registrants or type of registration, as defined in Section 3 of the Pasig Pass Ordinance, shall supply basic information requested upon registration in the Pasig Pass, with their consent:

For Establishments:

  1. Business ID Number/Business Permit Number (if applicable);
  2. Contact Person (required);
  3. Email Address (required);
  4. Mobile Number of Contact Person (required);
  5. Landline Number of Establishment; and password (required).

For Individuals:

  1. Full Name (First Name, Middle Name, Last Name, Suffix);
  2. Birthdate;
  3. Complete Address (House No., Street, Barangay, Town/City, Province);
  4. Contact Numbers;
  5. Email Address (if available);
  6. Username and password (required).

Note: Pasig Pass registration is open to all residents, workers, and visitors to Pasig City who are 18 years old or older.

Where to download or generate a Pasig QR Code?

For establishment or business owners and individuals who want to download or generate a QR Code through the Pasig Pass web portal must go to https://pasigpass.pasigcity.gov.ph/ and click on their respective client type (individual or business) buttons.

For Public and Private Establishments:

All establishments subject to the Pasig Pass Ordinance must register on the Pasig Pass web portal (https://pasigpass.pasigcity.gov.ph/) and then click on the "Business" button under the "Register New Account" section.

As a result, they will be given access to an app that allows them to scan individuals' unique Pasig Pass QR codes before entering their premises.

For individuals (residents or non-residents):

All individuals covered by the said ordinance who wish to register must also go to the Pasig Pass official website (https://pasigpass.pasigcity.gov.ph) and then click on the "Individual" button under the "Register New Account" section. 

Upon completing their individual registration, they will be given a non-transferable unique personal Pasig Pass generated QR code.

Note: Individuals with smartphones can save the unique PasigPass QR code to their device and present it for scanning prior to entering the establishment.

Non-smartphone users may print a physical copy of their unique Pasig Pass QR code and present it for scanning prior to entry into establishments.

How do I register for a Pasig QR Code?

To register for a QR Code via the Pasig Pass web portal, individuals or businesses may go directly to https://pasigpass.pasigcity.gov.ph/ and then click on their respective registration type, particularly: "Individual" for residents and non-residents, and "Business" for establishments and business owners.

They will be able to select their registration type once they have completed the registration process. Individuals must complete the registration process by filling out the registration form. 

You may also follow the easy and simple steps below (for individuals):

1. Open your browser and go to pasigpass.pasigcity.gov.ph

On your browser, go to your address bar and type "pasigpass.pasigcity.gov.ph." Once you're on the homepage of Pasig Pass, you will see two options where you can log in or register for a new account. If you choose to log in, you will be asked to input your log-in details.

2. Under the "Register New Account" section, click the "individual" button


To begin the process of obtaining your unique quick response (QR) code, go to the Pasig Pass homepage and click on the "Individual" button under the "Register New Account" section.

3. Fill out the Pasig Pass registration form with the necessary information



After clicking the "individual" button, you must fill out the registration form with the following information: your name, email address, mobile number, date of birth, address of residence, and your preferred username and password.

4. Agree with the data terms statement and click the "Submit" button


Once you have finished filling out the registration form, you must agree to the data terms statement and check the box next to the text "I am not a robot" to complete the process. Following that, click on the "Submit" button, and a one-time password (OTP) will be sent to your registered mobile number.

5. Enter your OTP code to get your Pasig Pass QR Code ID


To proceed, enter the OTP code sent to your mobile phone and then click the "Send" button. At this point, do not close the browser and wait for the verification to complete. Once the verification is completed, you will instantly receive your Pasig Pass QR Code ID.


You can download and print your QR Code once you've received it. You can also laminate it and take it with you wherever you go.

Note: Remember your username and password from the time you registered in order to access your Pasig Pass account again. Do not enter incorrect information when registering for your Pasig Pass QR Code, and do not share your Pasig Pass details on social media or with others because it can be used by other individuals.

How does the Pasig QR Code work?

All covered establishments must designate personnel at each entrance to ensure that each individual who enters the establishment presents their unique QR codes.

Prior to entry, the establishment must provide a scanner and personnel to scan and verify the authenticity of the individuals' QR codes. The establishment or designated personnel must scan the QR codes of the individuals using only the authorized scanner or software.

Meanwhile, the City Government of Pasig is required to handle all information gathered from data subjects with the utmost confidentiality in accordance with its Privacy Statement and the National Data Privacy Act, also known as the Data Privacy Act of 2012.

How do I get my Pasig ID?


Once you download the PDF file of your QR code, save a copy of it and print it.

To obtain your Pasig Pass QR Code ID, simply download the PDF file of your generated QR Code from the PasigPass web portal. Simply print the PDF file and cut the printed ID once it has been downloaded. After that, you must laminate it.

How to recover a lost Pasig QR Code and account?

Individuals who have lost their unique QR code may log in to their account at the official Pasig Pass website to download or screenshot their unique Pasig Pass QR code. They may also retrieve their QR Code through their registered mobile number or email address, according to Pasig-PIO.

There are two methods for gaining access to or changing a forgotten Pasig Pass username or password:

Forgot Password option in the Pasig Pass web portal 

If you registered with an active email address, follow the steps below:

  1. Browse to the PasigPass website at https:/pasigpass.pasigcity.gov.ph/.
  2. Choose "Individual Sign-in" and then click the "Forgot Password?" link.
  3. Enter the email address you used when you signed up for PasigPass.
  4. You will receive an email from support@appcase.com.
  5. Click the link provided in the email to access your username and change your password.

Send a text message (SMS) to 2256 72744 (PASIG)

If you did not include an email address when you registered, please follow the steps below:

  1. On your mobile device, create a new text message.
  2. Type "forgotpassword date of birth (MM/DD/YYYY.)" (Example: forgotpassword 08/13/1987)
  3. Send SMS to 2256 72744 (PASIG).
  4. You will then receive an SMS from PASIG PASS.

If you've lost access to your account, you can try one of these solutions. If neither of these options works, you can go to the PasigPass Helpdesk on the 2/F of Pasig City Hall. Simply bring a valid ID with you so that the Helpdesk can verify your identity.

Where is the QR code generated from Pasig Pass used?

The Pasig QR Code can be used in establishments covered by the PasigPass Ordinance, which is divided into the following categories:

CATEGORY 1: City Government institutions and offices

CATEGORY 2: Commercial, medical, and religious establishments

  • Malls and their tenants or stores found within the establishment, regardless of size;
  • Groceries, supermarkets, markets, pharmacies;
  • Financial institutions;
  • Medical facilities not limited to hospitals, clinics, lying-in; and
  • Religious entitles conducting religious gatherings.

CATEGORY 2: Commercial, medical, and religious establishments

  • Commercial establishments or offices with a capacity of 30 persons or more, including employees and visitors;
  • Commercial buildings and their tenants or offices found within the establishment
  • Educational institution;
  • Factories;
  • Restaurants; and
  • Motels, inns, or hotels.

CATEGORY 4: Public Transportation 


Frequently Asked Questions (FAQs) about the Pasig Pass and the QR Code it generates:

You can read the Frequently Asked Questions (FAQs) we compiled below:

Who can sign up for Pasig Pass?

The following individuals are eligible to register with PasigPass:

  • Pasig resident (Individual Sign-Up I "Pasigueno")
  • Working in Pasig City (Individual Sign-Up I "Working in Pasig")
  • Visitors (Individual Sign-Up I "Visiting Pasig")
  • Pasig establishments (Business Sign-Up)

What is the purpose of the Pasig Pass?

Previously, individuals had to fill out logbooks, contact tracing forms, or health declaration forms every time they entered an establishment. Individuals using the Pasig Pass QR Code/ID will only need to present it and have it scanned by authorized personnel when entering and exiting an establishment. 

Pasig Pass is part of the contact tracing solution of Pasig City to help prevent the spread of COVID-19 disease.

How can the Pasig Pass QR code be used for contact tracing?

After scanning the OR code, the data on where people went is sent directly to the Pasig Pass dashboard, which is linked to the Pasig Health Monitor.

If someone tests positive for COVID-19, it will be easier to determine who they may have come into contact with the places they have visited. When close contacts are identified, they will be tested immediately and, if necessary, isolated to prevent the virus from spreading further.

This data is only accessible to contact tracers working for CESU or the City Epidemiology and Surveillance Unit of the City Health Department.

Only random numbers appeared when I tried to scan my PasigPass QR code with my phone's scanner. Is this the way it should be?

Ordinary QR code scanners will not be able to read the QR code generated by Pasig Pass. This is part of the safeguarding of Pasig Pass account holders' personal information. Only businesses and government offices that have signed up will have access to the designated PasigPass QR scanner. They can only scan it, but the data is sent directly to Pasig Health Monitor, so you can rest assured that your personal information is secure.

What if I don't have a smartphone? How can I register for Pasig Pass and obtain a QR code?

In each barangay, the City Government has set up a registration booth/desk with a printer. This is to assist those who do not have a smartphone in registering and having a printed copy of their QR code which will be presented when they enter establishments in Pasig City.

Is there an expiration date on the Pasig Pass QR code?

There is no expiration date, so you do not need to change or register for a new QR Code. However, if you believe your QR code has been compromised or that someone else is using it, you can renew the OR code. Simply sign in to your PasigPass account again and click "Renew QR code." When you renew it, the previous QR Code will be invalid.

Conclusion

The Pasig Pass website makes it simple to obtain a Pasig QR Code. Individuals or businesses only need to provide correct information. Unlike other contact tracing systems, the Pasig Pass registration portal does not require you to upload a valid ID. You only need to complete the registration form to generate your QR Code.

For other information and inquiries about the Pasig QR Code, you may send an email to pasigpass@pasigcity.gov.ph. —Aj Yes/iTacloban

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