How to Schedule a PSA Online Appointment

How to Schedule a PSA Online Appointment

The PSA Online Appointment System assures individuals that they can quickly get their civil registry documents such as birth certificates, marriage certificates, and CENOMAR. Learn here how to schedule a PSA Online Appointment.

To ensure the continued effectiveness of services, some PSA - Civil Registry System (CRS) offices will no longer accept walk-in applications for Civil Registry Documents. Only those who have scheduled an appointment via the PSA Online Appointment System will be able to process their documents.

Individuals who wish to process civil registry documents such as a birth certificate, marriage certificate, or certificate of no marriage must first set an appointment on the PSA Online Appointment system at

You may also continue reading below for the steps to schedule a PSA Online appointment.

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What is PSA Online Appointment System?

PSA Online Appointment System is the Philippine Statistics Authority's (PSA) online appointment scheduling system for those seeking to obtain their civil registry documents. At the moment, certain PSA offices do not accept walk-in applications. That is why individuals must first set an appointment schedule on PSA's online appointment system.

What are the requirements to schedule a PSA Online Appointment?

To avoid scheduling errors, you must have a stable internet connection when scheduling an online appointment. Aside from that, you must have a valid email address in order to receive the one-time password (OTP) required to verify your application.

Once you're able to set a schedule, you need the following:

  • Accomplished application form;
  • Valid ID; and
  • Authorization letter and valid ID (for a duly authorized representative).

How do I schedule an appointment with PSA online?

To make an online appointment with PSA, you must go to and click the "Civil Registration Service Appointment System." Agree with the Privacy Notice on the next page. Select your region and PSA outlet from the dropdown menu to continue your online appointment process.

You may also follow the steps below:.

Step 1 - Go to and click the CRS Appointment System

Open your browser and go to and then click the Civil Registration Service (CRS) text or logo as shown on the image above. After that, you'll be taken to the next page.

Step 2 - Agree with the Privacy Notice and Terms and Conditions.

On the next page, you must agree with the privacy policy and terms and conditions. To proceed, check the box next to "I Agree." After you agree to the terms, a reminder will pop up as shown below. Click the "Next" button to proceed.

Step 3 - Select your preferred PSA Outlet and fill out the required information

Once you have agreed to the privacy policy, you must select the nearest PSA location in your area to process your civil registry document.  After selecting the PSA outlet from the list, click the "Next" button.

On the following page, enter your complete name, email address (for OTP), and mobile number. After completing the form, check the box indicating that you consent to the collection of your data and then click the "Next" button to proceed.

Step 4 - Enter the OTP for verification and select the certificate to be processed.

After submitting the form, you will receive an email with a 6-digit one-time password (OTP) in your registered email address. Enter the OTP to verify your application, and then on the next page, select the type of civil registry document you wish to process.

Step 5 - Choose a date for your appointment and print the confirmation slip.

Following that, you must select an appointment date from the available slots. After selecting the time and date of your appointment, click the "Next" button to review the details of your schedule. Click the "Confirm" button after reviewing the details of your appointment schedule.

You will receive an appointment slip similar to the one shown below. Additionally, it will be sent to your registered email address, from which you can print the file.

Sample image of a PSA Online Appointment Slip.
PSA Appointment Slip sample.

Who are allowed to schedule an appointment?

Anyone of legal age may schedule an appointment, but the PSA reminds us that the following procedures must be followed:

  1. Minors are not permitted to make an appointment.
  2. If the requesting party is a duly authorized representative, an original copy of the authorization letter and a valid form of identification must be presented. Provide accurate information for the applicant/authorized representative.
  3. The appointment and scheduling system assigns slots on a first-come, first-served basis.

What are the documents you can get through an online appointment?

Following a successful appointment schedule, you will be able to obtain civil registry documents. These are birth certificates, marriage certificates, death certificates, and certificates of no marriage. It is important to make an appointment on the PSA Appointment System first so that you can be served as soon as you arrive at the PSA office of your choice.

What to do after successfully scheduling a PSA Online Appointment?

After successfully scheduling an online appointment, you are reminded to do the following, according to PSA:

  • Arrive at the PSA CRS Outlet at least 30 minutes before your scheduled appointment.
  • Bring valid identification (document owner/s and authorized representative) corresponding to the encoded names.
  • Bring fees for basic services — Birth, Marriage, and Death Certificate Issuance, Authentication, and Annotation – P 155.00 per copy; CENOMAR - P 210.00 per copy.
  • The authorized representative may not delegate their authority to request civil registry documents to another person.
  • Only two unrelated individuals may be requested by an authorized representative.
  • MINORS are not permitted to schedule an appointment.
  • Securing an appointment is FREE, and CRS appointment slips are NON-TRANSFERABLE.
  • Only authorized PSA personnel should be contacted with concerns or inquiries.

What to do upon going to the PSA office on the scheduled appointment date?

You may follow the following application procedures listed by PSA on their website:
  • Present the CRS Appointment Slip (printed or digital copy) to the Information Marshal for validation purposes.
  • Follow the Health and Safety Protocols and present the COVID-19 Contact Tracing Application or the completed Health Survey Form.
  • Obtain the Application Form (AF) and the Queue Ticket Number (QTN).
  • To the transacting window, present/submit the corresponding fees, QTN, completed AF, valid IDs, Authorization Letter/Special Power of Attorney (SPA), and all supporting documents for screening and payment.
  • Examine the Official Receipt (OR) and count any change.
  • Proceed to the Releasing Area on the release date and time.
  • To the Releasing Officer, present and submit the OR, valid IDs, Authorization Letter/SPA, and all supporting documents.
  • Review the received document for accuracy and completeness.

Frequently Asked Questions (FAQs)

Is an online appointment required for PSA?

Yes, because several PSA offices throughout the country have implemented an online appointment system for individuals seeking to process and obtain their civil registry documents. You may refer to the guide above for information on scheduling an online appointment with the PSA.

Does PSA accept walk-ins?

If a PSA office accepts walk-ins, it is up to them. Individuals could previously process their civil registry documents in person, but now they must make an online appointment. To provide better service, most government offices have online appointment systems.

What is the fastest way to get a PSA birth certificate?

The quickest way to obtain a PSA Birth Certificate is to visit a PSA office, but individuals may also get one online. To learn how to obtain a birth certificate online, you can read the article "How to Get a Philippine Birth Certificate Online."

Aside from a PSA office, where can I obtain a civil registry document?

Customers can also request copies of their civil registry documents through the following channels:

  1. PSA Serbilis, via
  2. PSA Helpline, via
  3. Partners in the LGU Batch Request Entry Query System (BREQS) and SM Business Centers

How much is PSA online delivery?

Online fees vary if you want to get a civil registry document online. You may check the fees here.


It is more appropriate in today's era to make an online appointment in order to receive better service at a government office. That is why the Philippine Statistics Authority (PSA) has simplified the process of obtaining civil registry documents for individuals.

Individuals should only obtain a schedule through the PSA Online Appointment System, and if their application is approved, they should simply wait for the scheduled appointment. —iTacloban

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