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GOMO SIM Registration: Common Questions and Answers

GOMO SIM Registration: Common Questions and Answers

GOMO provides a list of frequently asked questions to guide its subscribers in completing their SIM registration process in compliance with the SIM Registration Act.

The issue of mobile phone scams and other fraudulent activities has been a major concern in the Philippines. The government has addressed this problem by implementing the SIM Registration Act, which requires all mobile network subscribers to register their SIM cards with their respective telcos. This is an important measure to protect the public against identity theft and cybercrime and to strengthen the country's security measures.

As a relatively new player in the telecommunications industry, GOMO has complied with this regulation and has joined other companies in implementing SIM registration processes. 

While this regulation provides clear benefits, some subscribers may still have questions about the registration process. GOMO understands this concern and has released a list of frequently asked questions (FAQs) to guide its subscribers in completing their SIM registration process.

You may view the FAQs here:

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What information is required to register my SIM?

To enroll your SIM card, you must furnish your complete name, birth date, gender, address, government-issued identification card, ID number, and photograph. Additionally, you must sign a declaration confirming the accuracy and veracity of the provided information.

If registering on behalf of a corporation, you must present the SEC Certificate of Registration, a Board Resolution designating the authorized representative, and a Special Power of Attorney for other juridical entities.

What kinds of IDs will be accepted to register my SIM? 

To register your SIM card with GOMO, you can present any of the valid identification cards listed below:

  • National ID (PhilSys ID)
  • Driver's License (LTO)
  • Bureau of Internal Revenue (BIR) ID
  • Social Security System (SSS) ID
  • Police clearance
  • Passport
  • Firearms License to Own and Possess ID (LTOPF ID)
  • Unified Multi-purpose Identification (UMID) Card
  • Professional Regulation Commission (PRC) ID
  • Senior Citizen's card
  • Voter's ID
  • Person with Disabilities (PWD) card
  • Government Service Insurance System (GSIS) e-Card
  • National Bureau of Investigation (NBI) clearance
  • Overseas Workers Welfare Administration (OWWA) ID
  • Integrated Bar of the Philippines (IBP) ID

What is GOMO's stance on the SIM Registration Act?

GOMO fully supports the SIM Registration Act and has collaborated closely with the government to draft its implementing guidelines, released on December 12, 2022.

How does the SIM Registration Act affect GOMO, and what actions is GOMO taking to comply with it?

GOMO is investing in additional systems and infrastructure to implement the SIM Registration Act and ensure its secure implementation. Enacting the SIM Registration Act is a crucial step in combating individuals who engage in illegal activities through SIM anonymity.

This measure complements GOMO's efforts to protect against fraud, including investing in filtering systems, blocking scam and spam SMS, and data-sharing partnerships with banks and other financial institutions.

Who falls under the scope of the SIM Registration Act?

The legislation applies to all individuals, whether local or foreign and corporate entities that use SIMs purchased in the Philippines for their mobile and broadband devices.

As a new customer of GOMO, when can I start registering my SIM?

Even before the SIM Registration Act was enacted, GOMO required customers to register and establish an account to access its services. New customers of GOMO will continue to follow the same registration procedure through the GOMO app once the SIM Registration Act took effect on December 27, 2022. However, they will now face criminal liability if they provide false or fictitious information.

To register your SIM, download the New GOMO PH app and follow the instructions to set up your account. GOMO will notify you when you need to update your information, including your valid government ID.

As an existing GOMO customer, how do I register?

As a GOMO customer, GOMO will conditionally register your SIM in compliance with RA 11934 using your most recent account details. You must only upload a government-issued ID through the GOMO PH app to complete your registration. 

You must ensure that your account information is up to date. 

Where do I register?

Register your SIM and create an account through the GOMO PH app. You may also follow the step-by-step guide through this link.

When can customers upload their government ID to complete their SIM registration?

GOMO customers can start uploading their valid government ID beginning in April 2023. If customers still need a valid government ID, GOMO advises them to secure one soon to avoid any inconvenience.

Once the uploading period starts, GOMO will notify customers through the GOMO PH app that they can upload their government ID. Customers are reminded to follow the instructions carefully and provide truthful and accurate information.

It is important to comply with the SIM Registration Act to avoid the deactivation of your SIM. GOMO encourages customers to register their SIMs as soon as possible to avoid interruptions in their mobile and broadband services.

What should customers do if they encounter issues during the registration process?

GOMO aims to provide a smooth registration experience for its customers but understands that issues may arise. In case of any problems during registration, customers can contact GOMO's customer support team through the GOMO PH app or via email at

The customer support team is available 24/7 to assist and answer any questions regarding the SIM Registration Act and the registration process.

Is GOMO Philippines under Globe?

Yes, GOMO Philippines is under Globe Telecom, one of the largest telecommunications companies in the Philippines. GOMO Philippines was launched in 2020 as a fully digital brand that offers SIM-only plans and other digital lifestyle products and services. It operates under Globe's network infrastructure and uses Globe's network coverage.

Although GOMO is under Globe, it has a different SIM Registration process since you need to use the GOMO app to register.


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