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DSWD-8 strengthens service delivery and launches e-AICS mobile app

DSWD-8 strengthens service delivery and launches e-AICS mobile app

DSWD-8 signed a partnership with Leyte and Catarman LGUs to improve service delivery. They also launched e-AICS, an app to digitize AICS appointments for better client accessibility. Photo: DSWD-Eastern Visayas/Facebook

TACLOBAN CITY – To provide more efficient and effective services, the Department of Social Welfare and Development in Eastern Visayas (DSWD-8) signed a Memorandum of Agreement with the Province of Leyte and the Local Government of Catarman, Northern Samar, on April 25, 2023. 

The signing of the Usufruct and Memorandum of Agreement was led by Regional Director Grace Q. Subong, with the support of Hon. Francisco Aurelio E. Rosales III, Municipal Mayor of Catarman, and Ms. Corazon Alvero, Provincial Administrator, representing Hon. Carlos Jericho L. Petilla, Governor of Leyte.

The agreement aims to strengthen the partnership between the DSWD and the local government units, which will enhance the delivery of social welfare services in the provinces of Leyte and Catarman and the entire region. 

Regional Director Subong emphasized the agency's commitment to providing timely and responsive services to its clients.

DSWD-8 also launched its e-AICS Mobile Application during the event. The initiative was led by RD Subong and the Regional Information and Communications Technology Management Section (RICTMS) to respond to the digitization of the AICS appointment system in the region. 

The mobile app aims to make it easier for clients to secure an appointment and receive assistance from the agency without the need to queue.

The event was attended by DSWD Undersecretary Vilma Cabrera, Assistant Secretary Marites Maristela, Assistant Secretary Ma. Evelyn Macapobre, colleagues from different DSWD Field Offices in various regions, and the entire leadership of DSWD Eastern Visayas. With this partnership and digital innovation, the agency hopes to provide better services and reach more needy communities. —iTacloban (Source: DSWD-8)

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