GSIS encourages members to download touch mobile app

GSIS encourages members to download touch mobile app

GSIS asks its 600,000 members in Mindanao to download the GSIS Touch mobile app to access their records.

The Government Service Insurance System (GSIS) is encouraging its nearly 600,000 members in Mindanao to download the GSIS Touch, a mobile-based application that allows members and pensioners to access their records.

The GSIS Touch is one of the GSIS's breakthroughs; it was conceived in response to the pandemic because close contact was prohibited during the pandemic, and our members were not permitted to go to the counter. This was said by Vilma Fuentes, GSIS Vice President for Mindanao Office, at a press conference held on November 4 to mark the agency's 65th anniversary.

She went on to say that with the GSIS Touch, any member or pensioner can conduct business from the comfort of their own homes.

Active GSIS members could generate preliminary loan and claim benefit computations, as well as submit loan and benefit applications, in addition to their records. It also offers online access to the Philippine government's first electronic Citizen's Charter, the Guide to Transactions and Processes (GTAP).

Upon registration, Fuentes reminded active members that, as a data privacy-compliant agency, a one-time password would be sent to their mobile number.

Fuentes stated that when registering for GSIS Touch, you must have up-to-date contact information because you will not be able to register if the phone you are holding is not the number registered in their database, which is for your security.

In terms of loan and claim benefit approval, Fuentes stated that the loan would be credited to the member's account three days after the approval of the agency-authorized officer (AAO).

Those who can't use the mobile app can still use the GSIS Wireless Automated Processing System (GWAPS) or go to the nearest GSIS office to hand in their requests. Fuentes also said that their team visits people at home, especially those with disabilities.

Erwin Casicas, GSIS CDO branch manager, shed light on the issuance of the unified multipurpose identification (UMID), saying, "It is possible without UMID because we have made an alternative method so you can transact with GSIS."

According to Casicas, there are currently 476,652 active GSIS members across the nation who are using the above-said mobile application as of November 3, 2022. (Source: RTP/PIA-10)

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