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PHLPost clarifies delivery of Philippine National IDs

PHLPost clarifies delivery of Philippine National IDs

The Philippine Postal Corporation (Post Office) announced that they delivered PhilSys IDs to their intended recipients and clarified delivery issues.

The Philippine Postal Corporation (PHLPost) announced that the PhilSys IDs (also known as Philippine National ID) handed over for shipment have been delivered to their intended recipients and clarified issues with the delivery of said cards.

"In keeping with our mandate to provide efficient, competitive, and on-time delivery of goods and services, we would also like to clarify some points and be given an opportunity to respond. So the question is, they said they haven't received their IDs because we haven't delivered them yet," Postmaster General Norman Fulgencio explained.

"There is a method for verifying or checking your PhilSys ID. We have a website that allows you to track your IDs. NOT FOUND indicates that the Post Office has not yet received the IDs. The problem is not with the Postal Service; let us be clear on that point."

He added, "As of June 30, 2022, the Postal Service delivered more than 13.7 million PhilSys IDs, equivalent to 94% of the 14.5 million ID cards turned over for shipment."

"Only 6%, or 774,650 ID cards, are being processed or delivered by the Post Office in remote areas of the country," Fulgencio presumed that some of them have already received their identification documents.

The Post Office advises the public to contact the Philippine Identification System Hotline 1388, send them messages via Facebook Messenger at, or email them at if the result of the tracking service is "not found."

"We have 30 days to distribute the Philsys ID in remote areas in Luzon, Visayas, and Mindanao. In urban areas, delivery will take less than 15 days. Occasionally, we attempt delivery twice when the recipient's home is closed. Others are employed or itinerant (moving). We cannot avoid these circumstances," he said.

"The Post Office and the PSA have already discussed doing Plaza or cluster-type delivery – (PHILIDs will be grouped according to barangays or clusters, and delivery will be scheduled at a specified location to be coordinated with LGU or barangay officials, to be undertaken by letter carrier/s and other assigned post office employees)," he added. —iTacloban (Source: PHLPost)

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